Support
Technical questions and access requests are handled through one official channel.
Sign-in, QR connection, Stack5 Play, server access and match display.
During an event
If the question concerns the current lobby, roster, time, payment at the club or a player replacement, first contact the captain or the club organizer. They can help with an on-site matter right there.
If sign-in, QR connection, Stack5 Play, server access or match display does not work, write to technical support.
What to attach
- Game nickname and profile identifier, if known.
- Lobby name, event date and time.
- A brief description of the action and a screenshot of the error.
- Device type and browser, if the problem concerns the web panel.
Reports
Abuse, prohibited material and disputed profiles can be reported via a report in the app or at support@stack5.org. We aim to give a first response within 24 hours.
Access security
Do not send support a password, an email code, a QR code, a browser-session token, a Steam password or a temporary club-account password. Use the password-reset form for ordinary recovery; for an incident check, the event number/name, time and a screenshot without secrets are enough.